Privacy

1. Who We Are

Storybase is a publishing, engagement, and monetization platform for authors and readers. Our tools allow authors to upload, share, and sell ebooks and audiobooks, while offering readers personalized and AI-enhanced reading and listening experiences.

2. Information We Collect

We collect the following types of data:

3. How We Use Your Information

We use your information to:

• Provide access to your library, notes, and content
• Enable authors to view audience insights (e.g., names, email addresses, engagement data)
• Improve our platform and personalize your experience
• Process payments and manage subscriptions
• Communicate service updates, offers, or product announcements

4. Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• With Authors: If you interact with a book, the author may receive your name, email address, and phone number, along with engagement metrics and your approximate location (your country, plus your state or province once you have shared your contact details)
• With Service Providers: Third-party partners (e.g., payment processors, hosting services) under strict confidentiality agreements. Sections 5 and 6 name the main ones and what each receives
• Legal Requirements: When required to comply with applicable laws or required to lawful requests

5. AI Features

Storybase's AI features for readers run on OpenAI, apart from the one marked below. When you use one, we send what it needs to answer you:

• Chat with a book's AI: the questions you type, your recent questions and answers about that book, where you are in the book, passages from the book, and your own notes, highlights, reflection answers and what you made with that author's or publisher's tools
• Voice chat with a book's AI: your voice, while the microphone is on, with your first name, your recent conversation about that book, what you just read or heard, and your own notes, highlights, reflection answers and what you made with that author's or publisher's tools
• The AI inside an author's or publisher's tools, such as a guide through a generator or a coach: what you write or choose in the tool, passages from their books, and your own notes, highlights, reflection answers and what you made with their tools
• A quiz taken by voice: your voice, while the microphone is on, the quiz's questions, and any answer you type or tap during the quiz or already have on the question on your screen
• Help me draft it on a personal statement, which runs on Anthropic: your answers in that book, the author's guidance, what the author asks you to write, and the book's title. On a book that starts with an assessment, it also sends your own answers to that assessment, only after you say yes to words that name them
• Saving a conversation as a note: the conversation, which the AI sums up for you
• Suggested questions: the chapter you're on and the passage on your screen
• Search: the words you search for
• Before your first AI chat, voice chat, quiz by voice, or suggested questions, the app and the website ask for your permission. If you choose Not now, nothing from those features is sent.
• The website and the app from version 2.0.1 on also ask before the AI inside a tool and before Help me draft it, and if you choose Not now, nothing is sent. Earlier versions of the app don't ask first: what you write or choose in a tool's coach, guide or document goes to OpenAI when you send it, and Help me draft it sends your answers to Anthropic when you tap it.
• On the website, voice chats may run on OpenAI's models hosted by Microsoft Azure instead.

6. Service Providers

These companies help us run Storybase. Each one receives only what its job needs:

• OpenAI: the AI features above. For authors, it also runs writing and setup tools, and summarizes, tags, and indexes their books
• Anthropic and Google: AI tools for authors, such as proofreading, translation, book descriptions, and cover art. They receive the author's manuscript and book details. Anthropic also writes a reader's first draft of a personal statement from that reader's answers when they tap Help me draft it
• ElevenLabs: AI narration of an author's book, and voices made from an author's own recordings
• AssemblyAI: transcripts of audiobooks and of recorded messages, including the voice replies readers send authors. Before your first recording goes to AssemblyAI, the app and the website ask for your permission. If you choose Not now, no recording is sent, and you can still type
• Amazon Web Services: storing files, such as books, recordings, photos, and videos
• Vercel and Neon: hosting our website and our database
• Stripe: payments on the website. Apple and Google, with RevenueCat: purchases and subscriptions in our iPhone and Android apps
• Apple and Google: sign-in if you choose it, and push notifications in our apps
• Resend: email
• Twilio: sending the text messages in section 7, if you opt in to them
• GoHighLevel: our own customer records, with your name, your email address, and the books you have
• GoHighLevel, Mailchimp, ActiveCampaign, and Virtuous: if an author connects one of these, the details you agreed to share with that author and your activity on their books go to the author's account there
• BookVault: printing and shipping print orders
• YouTube and Vimeo: videos an author adds from those services

7. Text Messages (SMS)

If you choose to give consent, an author whose book you have claimed may send you text messages. SMS consent is always separate from email consent, is never required in order to receive a book, and is given per author — agreeing to hear from one author does not opt you in to any other.

• We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for their own marketing purposes. A number you provide is shared with the author collecting it. Providing a required number does not give that author permission to text you. They can only text you if you say yes.
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes. The sharing described elsewhere in this policy excludes text messaging originator opt-in data and consent — that information is never shared with any third party.
• Message frequency varies, and depends on your own reading activity — messages are triggered by moments such as finishing a chapter or completing a book.
• Message and data rates may apply.
• Reply STOP to any message to stop receiving texts from that author, or HELP for help. Opting out of one author's messages does not affect any other author you have opted in to.

8. Data Retention & Security

We retain your personal data only as long as necessary for the purposes outlined. We implement industry-standard security measures to protect your data, including encryption, access controls, and secure infrastructure.

9. Your Rights & Choices

You can:

• Update or delete your account information at any time
• Request access to or deletion of your personal data
• Opt out of marketing emails via the unsubscribe link

10. Children's Privacy

Storybase is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we've inadvertently collected data from a child, please contact us at hello@storybase.io

11. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we'll notify users through the app or by email. Your continued use of Storybase constitutes acceptance of any updates.

13. Contact Us

If you have any questions or concerns about this policy or your data, contact us at: